Terms and Conditions / FAQs 訂購條款及一般訂購資料

You may choose to pick up the order at our Studio in Lai Chi Kok or Tai Kwun Store in Central. If needed, we can provide delivery service with charge.

For details, please refer to the corresponding sections below.

Please arrange to pick up the sweets at our studio in Lai Chi Kok or Tai Kwun Store in Central.  The default pick up time is as follow:

Studio in Lai Chi Kok:

12nn - 6pm (Mon to Fri)

12nn - 4pm (Sat, Sun and Public Holiday)

Tai Kwun Store in Central:

12nn - 7pm  

Please let us know asap if you need any special arrangement.  Please note that we no longer operate the store in PMQ.  

Studio in Lai Chi Kok:

Flat 05, 11/F, Elite Industrial Centre,

883 Cheung Sha Wan Road,

Lai Chi Kok (Google Map: https://goo.gl/maps/XuGp6NYSCiS2)

Tai Kwun Store in Central (Relocated to New Unit on 14 Aug 2021):

Shop 03-204B 2/F, Block 03, Tai Kwun,

10 Hollywood Road,

Central (Google Map: https://goo.gl/maps/NtbTwiuNeXK2)

We can provide quotation for delivery service according to order content, location and time.  The starting service charge is $150.  Please note that you will have to pick up at the van.  If you need the driver to park the van and deliver the cake to door, the driver will need to charge $150 extra (hence starts from $300).  

The online store will calculate the delivery charge based on your order. You will find the corresponding delivery options with charge when you check out.

For reference of delivery charge, please refer to: Delivery Charge

你可以選擇自行到我們的荔枝角工作室或中環大館門巿取餅。如有需要，我們可以收費提供送貨服務。

有關詳情請參閱以下相關的部份。

請你安排到荔枝角工作室或中環大館門巿取餅，預設的取餅時間如下:

荔枝角工作室

中午12時至下午6時(星期一至五)

中午12時至下午4時(星期六、日及公眾假期)

中環大館門巿

中午12時至晚上7時
如需要特別安排，請盡早查詢。留意我們中環元創方門巿經已結業。

荔枝角工作室

荔枝角長沙灣道883號

億利工業中心11樓5室

(Google地圖:  https://goo.gl/maps/XuGp6NYSCiS2)

中環大館門巿(在2021年8月5日搬到新店位置)

中環荷李活道10號

大館03棟2樓204B室

(Google地圖:  https://goo.gl/maps/NtbTwiuNeXK2 L) 

我們可以因應訂單內容、送貨地點及時間提供報價，送貨服務的費用是$150起。留意你需要到車上取餅，如果你希望司機泊車再送貨到門口，司機會額外收取$150附加費用(即總數$300起)。

各區送貨費用的參考，請參閱: 送貨費用

For designs listed on the online store, please place order 1-2 weeks in advance.

Please note that order is subject to availability and on first come first serve basis.  We will stop taking further orders once our booking in the specific period is fully reserved.

If your order lead time is less than 1 week, please call (3686 0915) during 12nn to 7pm or email (order@phoenixsweets.com) to enquire our availability before submitting order.

Once you placed order at the online store, we will manually verify and process your order. After that, we will issue a confirmation email to you and if needed, our colleague will call you to go through the order details.

If you cannot receive a confirmation email within 3 days, please contact our store during 12nn to 7pm at 3686 0915.

We thank you for your patience when waiting for our reply.  We try to reply all enquiry in a timely manner and our pledge is to reply within 3 days.  If you haven't received our reply within 3 days, please check your SPAM BOX and if you still cannot get our reply, you may call us to follow-up.

網上商店所列的款式，請提前1-2星期前訂購。

因為製作需時，名額有限，訂單名額是先到先得。如果某段期間的訂單名額已滿，我們會停止接單。

如果你未能提前1星期預訂，請先致電(3686 0915, 接聽時間是中午12時至晚上7時)或電郵(order@phoenixsweets.com)查詢，確認我們當天還有製作名額，才直接訂購。

收到你的網上訂單後，我們會人手核對訂單詳情，然後會用電郵回覆確認訂單。如有需要，我們會致電給你確認訂單細節。

如你未能收到電郵確認訂單，歡迎你中午12時至晚上7時期間致電3686 0915聯絡門巿。

我們感謝你的耐心等候。訂單都會盡快在3天內回覆。如果你未能在期間收到回覆，請你先查看你的雜件箱，確認沒有收到的話，歡迎你致電聯絡門巿跟進。

No cancellation and refund would be accepted after the order is confirmed.  We also reserve the right to not accepting any reschedule request due to limited availability. 

Please note that we need to spend considerable time to manage and handmade each order.  If rescheduling of pick up / delivery date is needed, please notify us at least 5 days in advance.  Rescheduling is subject to availability of the new pick up / delivery date.

As we have to prepare in advance for every order, we do not accept cancellation and reschedule request due to bad weather and other force majeure situation.

訂單付款確認後，不接受任何的取消或退款要求。因為每天的製作名額有限，我們亦保留否決改期要求的權利。

我們需要大量的時間處理訂單及製作蛋糕。如果訂單的日期必需更改，請你提前最少在訂單日期5天前跟我們提出改期，我們會視乎新的訂單日期還有沒有名額，才能決定可否接納改期要求。

因為訂單需要提前預備，我們不接受因惡劣天氣或其他不可抗力的訂單取消及改期要求。

Service will be suspended once typhoon signal no. 8 or black rainstorm is hoisted.  Customer has to reschedule the pick up / delivery date to another date which is within 2 days of the original pick up / delivery date.

As we have to prepare in advance for every order, we do not accept cancellation and reschedule request due to bad weather and other force majeure situation.

如果天文台掛上8號風球或黑色暴雨警告，我們的服務將會暫停。客人需要改期至原訂日期內兩天取餅。

因為訂單需要提前預備，我們不接受因惡劣天氣或其他不可抗力的訂單取消及改期要求。

Our butter cream cake and fondant cake are supposed to be consumed at room temperature (around 18 to 24 Celsius). They can be stored in indoor air-conditioned room overnight.

If you wish to store the butter cream cake or fondant cake in fridge, please store it in the cake box. Before consumption, please leave it (also inside the box) in indoor air-conditioned room for around 3 to 4 hours.

我們的牛油忌廉蛋糕及翻糖蛋糕都是要在室溫享用(約攝氏18-24度)，可以在冷氣房間存放一晚。

如果你希望將牛油忌廉蛋糕或翻糖蛋糕存放至雪櫃，請連同蛋糕盒放進雪櫃。食用前請連同蛋糕盒放到室溫回溫三至四小時。

The price of our works is not based on weight (lbs).  It mainly depends on the design requirement and size (for cakes, in diameter).

We do not provide customisation service to the standard designs listed on the online store. The listed price is only applicable to the standard design.  Phoenix Sweets reserves the right to provide further quotation subject to any customisation requests.  The actual price of the sweets depends on the finalised design requirement. 

The product photos on this online store is for reference only. Please note that as the colour in the reference photos on this online store is hand mixed, it is very likely that the colour and look of the cake vary slightly from the reference photos.

我們的蛋糕不是以重量(例如磅數)計算價錢，主要視乎設計要求及蛋糕大小，如蛋糕直徑。

我們不為網上商店所列的指定款式提供改動設計的服務。標示的價錢只適用於原本的指定款式，如果需要改動，我們保留因應設計要求再作報價的權利。確實價錢視乎最終的設計要求。

留意網上商店的圖片只作參考用。因為顏色都是手調，每次都不盡相同，所以製成品有機會跟網上商店的參考圖有輕微差別。

By submitting order, you agree to accept the terms and condition.

In case of disputes, the decision of Phoenix Sweets shall be final and binding.

提交訂購表格，表示你同意這頁的條款。

如有任何爭議，Phoenix Sweets保留最後的決定權。

【Phoenix Sweets - 訂蛋糕常見問題Part I: 蛋糕幾錢一磅?】https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-I

【Phoenix Sweets - 訂蛋糕常見問題Part II: 蛋糕最遲幾時訂?】https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-ii

【Phoenix Sweets - 訂蛋糕常見問題Part III: 蛋糕可以少甜或用代糖嗎?】https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-iii

【Phoenix Sweets - 訂蛋糕常見問題Part IV: 有現貨蛋糕嗎?】https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-iv

【Phoenix Sweets - 訂蛋糕常見問題Part V: 不是海綿蛋糕】https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-v

【Phoenix Sweets - 訂蛋糕常見問題Part VI: 鮮花結婚蛋糕】https://shop.phoenixsweets.com/blogs/hong-kong-wedding-cake/phoenix-sweets-FAQ-vi